Changing Email - How to?

Brianne

Hello, I am changing my email address due to a new last name. I see that there is a way to add and email address in to your profile as an addition where smartsheet would recognize both.

My question is, can I adjust the primary and delete the old email address from my profile? I assume the primary would be the one all the notifications go through etc. What is the easiest way to change my email on my current profile so that all the subscriptions and automations run the same but to the new email, without going through every single workspace/sheet. And so that my log in is with the new email?

Thank you in advance

Jason P

Hi @Brianne

Hope this helps.

Change your primary email address

• If you need to update your primary email address, reach out to a System Admin on your Smartsheet plan. Only System Admins have the ability to modify a user’s primary email address.
• If you're currently on a free/trial plan and want to change your primary email address, you have the option to upgrade to a new plan or opt for a paid subscription to ensure uninterrupted access.

Original Post:

https://help.smartsheet.com/articles/2392037-add-secondary-email-address

SSFeatures

Hi @Brianne ,

Once you add your second email, SmartSheet gives you the option to make that second email your primary email address. Then all of the email notifications will go to that new primary email:

See also this email address SmartSheet Article:

https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

Hope this helps!

Brianne

@SSFeatures Thank you - Would i then be able to delete the old one and have everything essentially be unchanged? Permissions/Automations etc? Or would I need to also change the address used in the automations?

Will my log in be the new email and unaffected?

Brianne

@SSFeatures - I do not have the option to make my new email the primary - it has not changed that.

Jason P

Hi @Brianne

Hope this helps.

Change your primary email address

• If you need to update your primary email address, reach out to a System Admin on your Smartsheet plan. Only System Admins have the ability to modify a user’s primary email address.
• If you're currently on a free/trial plan and want to change your primary email address, you have the option to upgrade to a new plan or opt for a paid subscription to ensure uninterrupted access.

Original Post:

https://help.smartsheet.com/articles/2392037-add-secondary-email-address