Why can't I transfer sheet ownership?

jacobm

I'm trying to transfer ownership of a sheet to another member in my team and they already have admin access to the workspace but it still won't transfer the ownership and this prompt shows up. Why isn't it working?

AravindGP

Hi @jacobm

Does the user have a license in your account or is the user a free collaborator?

jacobm

jacobm

AravindGP

Oct 7, 2024

Hi @jacobm

Does the user have a license in your account or is the user a free collaborator?

I just checked that our accounts have an Enterprise plan, is that why we can't transfer ownership? If so, is there any way around it?

AravindGP

Hi @jacobm

The ownership of assets changed from users to the plan. You can read about it here -

Asset ownership overview | Smartsheet Learning Center

With the new model, Admins and Owners are treated as the same as all notifications are sent to both Owners and Admins on the asset.

jacobm

AravindGP

Oct 8, 2024

Hi @jacobm

The ownership of assets changed from users to the plan. You can read about it here -

Asset ownership overview | Smartsheet Learning Center

With the new model, Admins and Owners are treated as the same as all notifications are sent to both Owners and Admins on the asset.

What if I no longer want to be part of the sheet and be removed?