Message: Your Smartsheet session is no longer active

NEvans

I'm getting this message "Your Smartsheet session is no longer active" - which I don't mind - however, I'm getting it after I start typing or updating data. I get the message, the sheet reloads and added data is lost. It's happening in a variety of sheets, not just one. It's been happening for a few weeks.

Is anyone else seeing this?

Isaac A.

Hi @NEvans!

For the issue you're experiencing, I’d recommend following the steps outlined in this help article: Issue: Smartsheet is continuously loading, not responding, or not displaying certain items. These steps can help resolve problems like the session timing out while you're working.

If the issue persists after trying these steps, it would be best to contact our Support team for further assistance. You can reach them through the Support Portal.

I hope this helps!

Cheers,
Isaac.