A recent change in image quality of new and existing graphics on Dashboards?

jham3829
jham3829 ✭✭✭

I created Dashboards that we use as one-stop info and links portals for our stakeholders and clients. I created text graphics that I upload as images to the Dashboard and then hyperlink the image to the Smartsheet item or website. This visually appealing graphic interface has resulted in a huge buy-in for Smartsheet in our organization and our external partners. Recently, the uploaded graphics have all gone blurry. Some images that were scaled to fit and looked good originally now have part of the text cut off. I didn't change anything. I've tried replacing these images with higher resolution images that I scale to fit, images scaled to their actual size, using different programs to generate the graphics, pngs instead of jpgs, and the result is the same. The Smartsheet text and widgets remain sharp.

Has anyone else experienced this? Is there a new secret to keep uploaded jpg and png images sharp on dashboards?

For example - graphic image for title bar with Smartsheet graph widget below (widget lack of sharpness only due to screenshot):

2024-10-07_21-16-01.jpg

The graphics buttons for links:

2024-10-07_21-15-40.jpg

This is how they looked not that long ago (any lack of sharpness below is due to it being a screenshot):

image.png

Answers

  • SSFeatures
    SSFeatures ✭✭✭✭✭✭

    Hi @jham3829,

    This is super interesting, I haven't seen any other threads of people calling this out but it's clear from your images. I wonder if the SmartSheet team started compressing their images different behind-the-scenes.

    I would recommend reaching out to the SmartSheet team directly, since you'll need somebody from the SmartSheet team, ideally one of the engineers, who can answer this question.

    https://help.smartsheet.com/contact

    Best!

    Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)

    SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: β€” Auto Sorting β€” Sorting with Filters β€” Report PDF Generation β€” Copy and Paste Conditional Formats β€” Copy and Paste Automation Workflows β€” Column Manager β€” and so many more.

  • Pauline J
    Pauline J ✭✭✭✭✭
    edited 02/24/25

    Hi @jham3829 Were you able to get an answer for this? I have a table that I created in a graphics program, saved as a png. But it's so large when I place it β€” I've had to downsize to 5 pt type and 2 inches x .75 inches β€” which is ridiculously tiny; and it still scales to half the dashboard when I select "to size." When I make it smaller the resolution degrades. I would love to understand the solution!