Automation Emails

danielle_curtis80

I have created multiple Smartsheets that incorporate automated alerts to notify our team members whenever new items are added. These Smartsheets & their alerts have been in place for years. However, we have recently observed a sporadic issue with the email alert notifications and the notification bell icon within Smartsheets. Despite no changes being made to the automation, Smartsheet, or Smartsheet form, there are instances where we do not receive the expected alerts. I’ve checked the Smartsheet Status site & everything appears to be functioning correctly. Do you have any thoughts as to why the alert notifications (both email & in Smartsheet) would not be consistently working?

I'm really concerned as I count on these alerts to notify myself to ensure our reporting & dashboards are current.

Julie Fortney

I wonder if you are approaching any sheet limits that might inhibit your workflows. Even if your sheet still technically has remaining capacity, the complexity of the sheet can lead to errors. If you have a lot of automations, cross-sheet formulas, conditional formatting, integrations, etc. on a large sheet, Smartsheet can run into issues trying to process all of those at a given time. This could also be why it's sporadic; sometimes the automation is able to process, but at other times perhaps it runs up against something else that's trying to process.

The best way to troubleshoot this is to have Smartsheet Support look at your sheets. They should be able to tell you if you're running close to any limits.