Not allowed to create a new sheet

zealvert

Hi

I have just purchased a Pro plan, but Smartsheet is not allowing me to create a new sheet!

Screenshot appears below. PLEASE HELP!!

zealvert

Dear @Paul Newcome can you please help!

zealvert

@Genevieve P. please help!

This is realy a very poor experience! I just bought the license but I am still being denied permission to create workspaces and sheets.

Isaac A.

Hi @zealvert!

I can see that you opened a Support Ticket and worked with support on this issue. It seems like the problem was with a particular workspace not functioning properly, but after deleting it, everything is now working fine. I'm glad you were able to get this resolved!

Cheers,
Isaac.

Genevieve P.

Hi @zealvert

I'm glad that Isaac was able to help answer while I was out, thank you for the tag.

I agree that if you experience any issues like this that the best way to get help is to submit a Support Ticket so they can troubleshoot with you in the back-end, and I'm glad to see you've found the right way to submit this ticket.

Cheers,
Genevieve