How do I change my Smartsheet primary email address?

Eric Johnstone

Hello, my company name changed and along with it we have a new email domain. In admin it won't allow me to change that address, only add alternates. Wondering if you can help me with this? Thank you

Paul Newcome

You will need to use the user merge feature if you are trying to update it to an email that has a different domain.

https://community.smartsheet.com/discussion/132075/restrictions-to-primary-email-changes-now-generally-available

Eric Johnstone

Thank you Paul

Paul Newcome

You will need to use the user merge feature if you are trying to update it to an email that has a different domain.

https://community.smartsheet.com/discussion/132075/restrictions-to-primary-email-changes-now-generally-available

Eric Johnstone

Thank you Paul

Paul Newcome

Happy to help. 👍️

Gudmundur Yngvason

I am a Smartsheet subscriber and need to sign in with my email and password. The email I currently use to sign in is no longer active and will not be used again. How can I register a new administrative email with Smartsheet?

Andrea BD

Hello,

The User Merge feature is only available for Enterprise users and up, isn't is? What if a Business user needs to change their e-mail address to a new on that has a new domain? Thank you!