Simple Automated workflow not working

Jared P

Hello,

I have seen some other posts on this issue, and the fixes listed didn't help me. I have tried to duplicate the workflow and delete the old one. I also want this to work in real time and I do not want to automate this to a certain time of day.

The trigger is as simple as it gets. When any field within any row is changed run the workflow.

In this case we are sharing data with operators on a graph that will update in real time. When the user enters a value into a row the upper and lower limits should populate automatically.

They do not populate at all. I have tried saving and refreshing after changing a cell in a row to have a value, but still no simple workflow being triggered.

Thank you,

Jared

Jared P

I just tested it again to confirm the "last ran" time for the workflow does not update when changing any cells/rows.

Jared P

Hmmm…. okay it seems very delayed. The workflow ran two minutes after the change, and not after hitting save.

I made another change and I keep refreshing to see when the workflow wants to run, but it is not updating my new change.

It seems like there is a 2-5 minute delay from when the change is made to when the workflow is ran.

Why is the delay there?

Michelle Choate 2

According to Smartsheet documentation, automations can sometimes take up to 15min  to trigger after a sheet is saved, so really 1 or 2 minutes isn't all that terrible.

Jared P

Wow… I didn't realize that a trigger can be that delayed. It makes smartsheet not nearly as good for automation as I thought it was.

After searching a bit I see your exact response on another thread, where users seem to agree. Why even bother with automation and smartsheet when it will be faster to do this ourselves with Excel and we don't need to wait 15 minutes to an hour for something to hopefully trigger.

It seems I am luckier than most that my triggers work after several minutes… It will be quite a bit of work to setup all of these dashboards, reports and data files for my operations team and I could just walk out to the floor and tell them the result faster than smartsheet can… What a waste.

https://community.smartsheet.com/discussion/97629/automation-workflow-triggers-delayed-response