Automation Not Working – Status Not Updating Automatically

Hi Smartsheet Community,

I’ve set up an automation rule in my Smartsheet to automatically change the "Status" column to "New" when a new request is submitted via a form. I followed these steps:

  1. Created a "Status" column.
  2. Set up an automation rule triggered by "When a row is added."
  3. Chose the action "Change cell value" to update the "Status" column to "New."

However, after submitting a new request, the "Status" doesn’t update automatically. I still have to go in manually and change the status to "New."

Has anyone experienced this issue before? Am I missing a step or setting that might be causing this automation to not work?

Any advice or suggestions would be greatly appreciated!

Thanks in advance!

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