Workload Tracking

Shonda

Is there a bug with workload tracking feature? When i edited someone's % allocation directly on the workload schedule screen, it removed all the other resources, and I could only see my info. In troubleshooting, i deleted the % allocation from the workload schedule screen, and entered the % allocation directed on the sheet itself, refreshed and all the resources came back.

Note: I do not have the resource management integration, just using it on the core platform

ChristianFinke

Hey @Shonda

That sounds frustrating! It might just be a weird sync issue. A couple of quick things to try:

1. Double-check that no filters are hiding other resources.
2. Refresh the page or try clearing your browser’s cache (sometimes that does the trick).
3. Entering allocations on the sheet (like you did) usually helps things sync better.

If it keeps acting up, Smartsheet support might know if it’s a bug. If you want to chat more about it or need help, please see my signature!

Shonda

Hi @ChristianFinke,

I will try your suggestions and let you know what I find.

Thank you so much for reaching out!

ChristianFinke

Hi @Shonda,

Of course! Hope it resolves it!!

Shonda

@ChristianFinke - all is well, the report is now functioning as designed. I guess I made it mad by doing too much stuff at once. Today, I clear cache and refreshed page. Thank you for your help on this