Automatic Backups no longer have link to download

marc4

Is anyone else having a problem with automated workspace backups? The email used to contain a link to download the backup in zip format. Now the link just goes to a blank page.

/marc

ChristianFinke

Hey @marc4

That sounds frustrating! It might be a permissions issue or a glitch with the backup system. Try opening the link in an incognito window or another browser to rule out any browser quirks. If that doesn’t work, double-check your workspace permissions. If it’s still acting up, reaching out to Smartsheet Support is probably the way to go—they can confirm if it's a known issue. Let me know if this helps!