Schedule capacity view discrepancies

KBedal

Hi all,

I have been working to setup Resource Management for my company and I am nearing finalization. Two issues I need to address is the total capacity that is displayed in the schedule view and the actual hours available for analytics utilization reporting.

We have set up the platform to track at a departmental basis with the target utilization set to represent the total availability of the team. For example, Team A has 6 people and a target utilization of 600%. Under these parameters I would expect for the total monthly capacity to be 960 hours, however the system is showing 552 hours. This is yielding pretty inaccurate data. What would be causing this discrepancy and how might I update to reflect the actual 6-person capacity?

The second issue is in reference to the available hours for analytics. With the same 6-person Team A set at 600% target utilization the available hours show as 184. I am unclear why this value would differ from the hours listed in capacity view above (552 hours) and how to get this to reflect the intended available hours of 960.

I would greatly appreciate any feedback or suggestions on options to correct these issues.

Thank you!

Kim

ChristianFinke

Hi @KBedal,

The discrepancy might come from workweek settings, holidays, or individual schedules. Even small variations can throw off capacity numbers, so it’s worth checking those settings.

For the analytics issue, the system might be using different criteria, like billable vs. non-billable hours. Make sure the utilization settings align between the schedule view and analytics to keep things consistent.

Let me know if you would like to discuss further.