API/Python SSL errors

mval

Hello, my department has many python scripts that use the smartsheet API to download/upload from the site

all of my smartsheet python (which was working perfectly before today) started giving the following errorurllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.smartsheet.com', port=443): Max retries exceeded with url: /2.0/sheets/6233916580358020 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1125)')))haven't had any luck with google, any help would be appreciated

Here’s some example code that gives the error. All it does is download a smartsheet file and save it to the network drive

import smartsheet

import warnings

warnings.simplefilter("ignore")

flPth = '\\\\corp.ourserver.com\\Apps\\FolderName\\'

# Smartsheet Token

st = '[API TOKEN HERE]'

def grab_Cur_SmrtSht(st, flPth):

    smartsheet_client = smartsheet.Smartsheet(st)

    smartsheet_client.Sheets.get_sheet_as_excel(

      6002040949919620,           # sheet_id

      flPth)

grab_Cur_SmrtSht(st, flPth)

————————————

i'm sure the issue is something changed on our company security, I just need something to be able to take them other than "my code stopped working"

Isaac A.

Hi @mval!

Currently, Smartsheet Support does not handle SDK-related inquiries. If you’ve tested and found an issue with the SDK, please report it on the relevant GitHub page. You can access the links to these pages in our API documentation here: Smartsheet API Documentation.

Should you not get a response from the Community, consider checking out StackOverflow to connect with other developers to get more help.

Cheers,
Isaac.