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Jira Connector Sync - Rows getting rearranged

edited 12/09/19 in Archived 2017 Posts

Everytime I update my plan on smartsheet that uses Jira connector, post the sync with Jira, it re-arranges the rows in a random order (maybe based on order of sync). Why does this happen and how can I lock the rows so that the hierarchy I define on Smartsheet manually never gets re-arranged but only receives updated value in its cells. 

Right now my plan goes for a toss and all the tasks get re-arranged, losing all indentation thus Feature titles are no longer linked with its sub-tasks. 

Attaching a few screenshots that represent the issues (Look out for the indentation and row changes) 


Screen Shot 2017-09-06 at 12.25.55 PM.png

Screen Shot 2017-09-06 at 12.27.14 PM.png


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