Jira Connector Sync - Rows getting rearranged

NishantShah

Everytime I update my plan on smartsheet that uses Jira connector, post the sync with Jira, it re-arranges the rows in a random order (maybe based on order of sync). Why does this happen and how can I lock the rows so that the hierarchy I define on Smartsheet manually never gets re-arranged but only receives updated value in its cells. 



Right now my plan goes for a toss and all the tasks get re-arranged, losing all indentation thus Feature titles are no longer linked with its sub-tasks. 



Attaching a few screenshots that represent the issues (Look out for the indentation and row changes) 

 

Schiff A.

The JIRA connector can't be set up to honor hierarchy created manually in Smartsheet.  In order to have hierarchy set up on a sheet that uses the JIRA connector, you can configure hierarchy on the Row Groups tab of the workflow configuration.

For more information about row grouping see:  https://help.smartsheet.com/articles/2476121-jira-workflows#hierarchy