Has anyone else had issues with the new Contact Support chat box?

Cassie L

I clicked "Contact Support" and a blank chat box appeared. I could not see any text I entered.

When I clicked "Download transcript", I could see the text and apparently someone had responded but I could not see it. Furthermore, after clicking to download the transcript, the chat box disappeared and I had to close to enter text again.

kowal

hi @Cassie L,

I am 100% you shall open a Support Ticket as it's not normal behaviour.

here you can open the ticket so they will fix support place for opening tickets :)

https://supportportal.smartsheet.com/s/

hope it helps somehow.