Unable to open smartsheet backups

Deepa Rajaram

I have a few workspaces scheduled for recurring weekly backup. These backup downloads used to work perfectly , until we started to notice a change in how these downloads were available to us.

I understand that I need to use the link from the "Smartsheet Backup Complete" and follow the procedures set.

" Click here to navigate to your backup.

Click on the menu at the top of your workspace and select 'Backup now', or right click on the workspace, and select 'Request Backup'.

Select 'View Recent Backups' to review the backups generated in the last 7 days.

Select 'Download Backup' to begin the download. "

Once I download and try to open the zipped folder, I am receiving an error message.

" Windows cannot open the folder" . The compressed folder …….zip is invalid. " .

Has anyone faced the same error? If this has already been addressed, please help me with the link to the solution .

kowal

hi @Deepa Rajaram,

Have you tried another unzipping software? Have you tried backup another Workspace and open it?

Have you tried opening this zip file on another computer?

It seems more like a Windows problem than smartsheet.

Hope this helps

Deepa Rajaram

Thank you for your response @kowal .

I do have other workspaces setupfor backup and they open perfectly without any issues/ error messages.

I tried to download the previous week backsups for this same workspace and received the same error message. It feels like this particular workspace's backup downloads are corrupt overall.

I have not tried other unzipping softwares . Will try that route .

Also will recreate backups and see if that helps.

kowal

hi is the problem still there?