Automation Emails not sending

Amy_RSMUser1

I am trying to set up an automated email to go out when certain criteria are checked. I only receive a notification, not an actual email. I've checked all the settings and whitelisted the email address, checked spam folders, etc. The emails are not coming through. Any ideas?

Jennifer Kurtz

Hi @Amy_RSMUser1 -

Have you checked your Personal Settings, to see what your Notification Preferences are set as? You can access this by clicking on your profile icon at the bottom left of Smartsheet. You can also toggle the checkbox to include your own changes in the notifications, or not.

Does that help resolve the issue?

Amy_RSMUser1

Yes, I've checked and rechecked everything. Looking for another solution….

Michelle Choate 2

Do you have more than one email associated with your account?

Amy_RSMUser1

I don't. Just my work email.