Automation Emails not sending
I am trying to set up an automated email to go out when certain criteria are checked. I only receive a notification, not an actual email. I've checked all the settings and whitelisted the email address, checked spam folders, etc. The emails are not coming through. Any ideas?
Answers
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Hi @Amy_RSMUser1 -
Have you checked your Personal Settings, to see what your Notification Preferences are set as? You can access this by clicking on your profile icon at the bottom left of Smartsheet. You can also toggle the checkbox to include your own changes in the notifications, or not.
Does that help resolve the issue?
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Yes, I've checked and rechecked everything. Looking for another solution….
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Do you have more than one email associated with your account?
Michelle Choate
michelle.choate@outlook.com
Always happy to walk through any project you need help with!
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I don't. Just my work email.
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