Workflow Deleted but still sending email alert to users.
Hi, i have deleted my workflow, but my users still receiving the workflow alert?
How this happen if workflow has been deleted?
Thank you.
Answers
-
So long as you have deleted the automation, it should not be sending emails or alerts. Make sure you have deleted all possible workflows that could be triggered. If they are still sending after you have checked all of these things, then I would definitely put in a case with support because what you are describing should not be happening.
Have someone send you the new alert when it happens again, and visit the sheet and the row that it was sent against. Make sure there is not a different automation that is being triggered.
Michelle Choate
michelle.choate@outlook.com
Always happy to walk through any project you need help with!
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 64.4K Get Help
- 424 Global Discussions
- 221 Industry Talk
- 463 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 144 Just for fun
- 59 Community Job Board
- 463 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 300 Events
- 39 Webinars
- 7.3K Forum Archives