Contact support chat feature

We have an enterprise account and only just noticed this a week ago. Does anyone know when this feature was implemented and is it a live chat session or chatbot driven?
Thanks

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Best Answer

  • Isis Taylor
    Isis Taylor ✭✭✭✭✭✭
    Answer ✓

    A few months ago. Starts off with a chat bot, but can direct you to a live person.

    Isis Taylor

    🎓️ Core App and Project Management Certified 🏅

    🌟Peer Connect, Mobilizer, and Early Adopter Program

    Business Analyst Senior

Answers

  • Isis Taylor
    Isis Taylor ✭✭✭✭✭✭
    Answer ✓

    A few months ago. Starts off with a chat bot, but can direct you to a live person.

    Isis Taylor

    🎓️ Core App and Project Management Certified 🏅

    🌟Peer Connect, Mobilizer, and Early Adopter Program

    Business Analyst Senior

  • Yvonne Smythe
    Yvonne Smythe ✭✭✭✭✭✭
    edited 11/26/24

    Hi @scot tupper - If you don’t get a response on this might I suggest contacting your Technical Account Manager? Personally, curiosity and pressing buttons is how I landed in T&O and trouble often…I’d press that button and see what happens or who/what you reach to query there. I would also first contact internal security/compliance to address any concerns before pressing the button, of course. 🫣

    Best Regards,

    Yvonne Smythe