Reports appearing blank in dashboards.

AliceVBH

Is anybody else experiencing issues with reports appearing blank (or not appearing at all) in dashboards?

Nothing to do with permissions as this is being experienced across the board, even by my team who owns and builds the dashboard and relevant assets.

Sometimes they title of the report and the column names appear, but not other info, sometimes it's all blank as if the widget wasn't there. If you click on the report you can see the content, and sometimes if you refresh the dashboard the issue resolves itself.

It's been happening more and more across multiple workspaces. This is our busy season and it does not look good at all!

Thank you

florian.zbinden7

I've got the same happening from time to time.

I wondered if it's due to the browser but I would be happy to hear about this.

AliceVBH

Hi Florian,

We have tried with multiple browsers and the issue seems to happen with all of them. It really looks like a bug, fingers crossed the issue will be addressed asap.

Sonrisa Lopez, CTSM

Yes have experienced as well a couple of times within the last week as the workspace/dashboard owner. Report was completely missing, just a blank space on the dashboard where it should be. I refreshed the browser and then the dashboard report appeared again. This issue is now a risk that can impact our upcoming Dashboard Launch for Stakeholders. Agree this is not a good look and needs to be resolved asap. Submitted a case with Smartsheet Support. @AliceVBH Thanks for posting your experience here!

AliceVBH

Thank you for sharing your experience too @Sonrisa Lopez, CTSM