Smartsheet sending email to Track-it!

CarolynD

We use Track-it! for our helpdesk and looking to be able to send an email from Smartsheet to Track-it from a sheet.

I've created an intake form for our sales reps to request information, ask a question, etc. Once the request is submitted, the sheet automation will assign people and then send the alert email. The email should go to Track-it and create a ticket. However, the email isn't making it into Track-it! Is there a setting in SS that needs to be activated or would this be on the network email side?

Michelle Choate 2

So long as you have your automations set up correctly, it is likely on the side of Track-it!. Because it is coming as an automation, most companies flag it as spam until you get it white listed. I would start with the IT department for Track-it!

CarolynD

Thanks Michelle. White listing did the trick.

Michelle Choate 2

So long as you have your automations set up correctly, it is likely on the side of Track-it!. Because it is coming as an automation, most companies flag it as spam until you get it white listed. I would start with the IT department for Track-it!

CarolynD

Thanks Michelle. White listing did the trick.