Smartsheet Error when trying to Publish a dashboard

Arjuna Quezada

I got an error when trying to publish a dashboard to use it as an embedded link (iframe). I have tried exiting and reloading Smartsheets, restarting my laptop and changing the permissions so i am the only admin/owner and it still gives me the same error. Please help, thank you.

Error: "We ran into an error. Please refresh the page or try again"

Darla Brown

Hi,

Have you published items before? I'm asking because your System Admin may have restricted publishing items.

If you have published prior to this, did you receive the error BEFORE clicking on the toggle?

Darla Brown

Hi,

Do you know if your System Administrator (not workspace Admin) changed permission settings for publishing items?

Darla Brown

Hi,

Have you published items before? I'm asking because your System Admin may have restricted publishing items.

If you have published prior to this, did you receive the error BEFORE clicking on the toggle?

Arjuna Quezada

Hi, yes ive published items from other workspaces and I am the admin for the workspace where the dashboard that giving me the issue is and I am only getting this error with this particular dashboard

Darla Brown

Hi,

Do you know if your System Administrator (not workspace Admin) changed permission settings for publishing items?

Arjuna Quezada

As far as i know they did not, I can still publish other dashboards. the issue is just this workspace.

Darla Brown

You may want to submit a Smartsheet help ticket since you are still receiving the error.

Sorry. Wish I had a better solution for you.