Smartsheet Basics

Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Safe Sharing Policy does block notifications for external users?

Recently, we activated the shared security policy. I have listed 5 domains that correspond to my organization and a couple of providers. However, I have noticed that I frequently receive notifications indicating that notifications could not be sent to a list of people who are external users using Gmail or Outlook accounts. These users do not have corporate email but need to be notified. According to the documentation, the shared security policy only controls access to resources and should not block the sending of notifications as long as it is configured in a non-restrictive manner, but it seems that this is not the case.

Can someone with experience in this indicate if I need to list these external emails to avoid this type of error?.

Thanks in advace.

Best Answer

Answers

Trending in Smartsheet Basics