Safe Sharing Policy does block notifications for external users?
![Alex182](https://us.v-cdn.net/6031209/uploads/defaultavatar/nWRMFRX6I99I6.jpg)
Recently, we activated the shared security policy. I have listed 5 domains that correspond to my organization and a couple of providers. However, I have noticed that I frequently receive notifications indicating that notifications could not be sent to a list of people who are external users using Gmail or Outlook accounts. These users do not have corporate email but need to be notified. According to the documentation, the shared security policy only controls access to resources and should not block the sending of notifications as long as it is configured in a non-restrictive manner, but it seems that this is not the case.
Can someone with experience in this indicate if I need to list these external emails to avoid this type of error?.
Thanks in advace.
Best Answer
-
Hi @Alex182
The Safe Sharing policy is applied to sheets, forms, reports, workflows, WorkApps, and dashboards. The approved users and domain lists does restrict email, which means users won’t be able to send emails from Smartsheet to restricted domains and email addresses.
Here's more information:
See the section at the bottom under "Other things to know" where it states:
When enabled, safe sharing capabilities restrict who can receive notification emails.
I hope that helps!
GenevieveNeed more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Answers
-
Hi @Alex182
The Safe Sharing policy is applied to sheets, forms, reports, workflows, WorkApps, and dashboards. The approved users and domain lists does restrict email, which means users won’t be able to send emails from Smartsheet to restricted domains and email addresses.
Here's more information:
See the section at the bottom under "Other things to know" where it states:
When enabled, safe sharing capabilities restrict who can receive notification emails.
I hope that helps!
GenevieveNeed more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
-
Hello Gienevieve,
Thanks for the information, already made some prep for this.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 66.1K Get Help
- 430 Global Discussions
- 149 Industry Talk
- 489 Announcements
- 5.2K Ideas & Feature Requests
- 85 Brandfolder
- 154 Just for fun
- 74 Community Job Board
- 499 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 305 Events
- 36 Webinars
- 7.3K Forum Archives