Notification Issue

cgrimble

Hi team, Was there an issue, or possible maintenance, that would have impacted notifications overnight last night (1/15 to 1/16)? My team saw delays up to 60 minutes on a couple of notifications that are typically sent within minutes, and at least one case where a notification still has not been sent. Notifications are processing as expected now. Thank you.

Genevieve P.

Hi @cgrimble

There were no reported incidents for 1/15 - 1/16, but you can look at the Status page at any time to check! https://status.smartsheet.com/

If this happens again, please capture a screen shot of the workflow showing when it last ran, the workflow set-up, the email received with a timestamp, and send this to Support with the sheet URL as well (noting if it happens on other sheets, too).

Thank you!
Genevieve

Genevieve P.

Hi @cgrimble

There were no reported incidents for 1/15 - 1/16, but you can look at the Status page at any time to check! https://status.smartsheet.com/

If this happens again, please capture a screen shot of the workflow showing when it last ran, the workflow set-up, the email received with a timestamp, and send this to Support with the sheet URL as well (noting if it happens on other sheets, too).

Thank you!
Genevieve

cgrimble

Hi, thanks for the response. Notifications were working as expected through yesterday as well. I appreciate the reminder of the status page and find it helpful how quickly that is updated. Thanks again!