Can Not @Mention in Comments
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AmyBurns_BCD
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I have an unlicensed user who is shared to a workspace as Editor. She is trying to use @mention in the Conversations but it will not populate with the person she is trying to @mention. Is this because she is unlicensed? I can not find any information in Smartsheet Help that would restrict this.
Answers
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Is that @mention email shared to the sheet where the comment is trying to be made? If the person they are trying to @mention is not shared, the name will not appear in the @mention suggestions.
Please let me know if this solved your problem.
Thank you,
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Thanks Adam - Yes it is. It is very odd because this is the only sheet/workspace she is experiencing this with. (same credentials across sheets)
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