Can Not @Mention in Comments
I have an unlicensed user who is shared to a workspace as Editor. She is trying to use @mention in the Conversations but it will not populate with the person she is trying to @mention. Is this because she is unlicensed? I can not find any information in Smartsheet Help that would restrict this.
Answers
-
Is that @mention email shared to the sheet where the comment is trying to be made? If the person they are trying to @mention is not shared, the name will not appear in the @mention suggestions.
Please let me know if this solved your problem.
Thank you,
-
Thanks Adam - Yes it is. It is very odd because this is the only sheet/workspace she is experiencing this with. (same credentials across sheets)
-
Hello - I'm having the same issue. Trying to @comment an editor that the Sheet is shared to, however their name doesn't pull up. Also tried typing out their email, but to no avail. This is a new issue for us. Any suggestions?
D -
Hi,
A colleague has been added to a sheet as an editor, but is unable to use comments. When they click the comment icon, an error is displayed saying that they need commenter permission to add a comment. She is added to both the sheet and the workspace. Can anyone help resolve the issue?
-
Hi
Having the same issues, names not auto populating and then askes to share the sheet while the @mention users are already shared to the sheet. This is happening more and more now it seems. Mostly from collaborators outside our org.
