Smartsheet Basics

Smartsheet Basics

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Can you preserve password protection in .pdfs that are attached to a form submission?

My colleagues need to submit Smartsheet forms with password protected .pdfs attached. The form submissions are being received as expected, and you can see the attachment in the proper row but when you go to open it (either directly or after downloading), an error message pops up, "We can't open this file. Something went wrong" and there's no option to enter the password for the file. Are these types of files not supported by Smartsheet?

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Answers

  • Community Champion

    From everything I have read online, password protection should be possible. If you continue to run into errors with sheets properly password protected in Adobe, then you might consider having a link to upload to a OneDrive, then a spot to place the HTML link to the OneDrive file.

    Michelle Choate

    michelle.choate@outlook.com

    Always happy to walk through any project you need help with! Book time with me here: https://calendly.com/michelle-choate

  • ✭✭
    Answer ✓

    Thanks @Michelle Choate 2 . Turns out it was an issue with Microsoft Edge. All fixed!

  • Community Champion

    @DanniP oh good!!! Please remember to mark this as complete and answered then 🙂

    Michelle Choate

    michelle.choate@outlook.com

    Always happy to walk through any project you need help with! Book time with me here: https://calendly.com/michelle-choate

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