Smartsheet Basics

Smartsheet Basics

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Sending notifications without sharing a sheet

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edited 01/30/25 in Smartsheet Basics

Hello,

Having problems with a Automation and notification going out to a Yahoo email address. I have the sheets restrictions set to the lowest setting, so i thought this would send to any email address without sharing. But we are seeing a report from smartsheet saying it's not sending. Anyone have ideas, am I misunderstanding what should happen? Tired to open a support ticket, but not getting anywhere. Any help would be appriated.

Answers

  • Community Champion

    Hi @Charles Osborn

    Based on your description, I guess you are on an Enterprise plan and Safe sharing Policy feature has been enabled in your organization. This feature helps manage a list of external domains and users that can access and share assets, send and receive emails, and receive notifications using Smartsheet.

    You may want to ask your System Admin to add the Yahoo email address to the Safe Sharing-Exempt List-Emails sheet to to allow notifications to be received.

    Hope this helps!

    Gia Thinh Technology - Smartsheet Solution Partner.
    Email : thinh.huynh@giathinh.tech

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