Document Builder Generates Blurry Data - Doubling Effect

When generating a document and sending as an attachment in an update notification request, recipient complains the text field data has a doubling effect. This makes the text too blurry to read. I've tested the auto generation by sending the update request notification with the attachment to myself. When I do that, it generates as expected with no blurring. When I open the document directly in the sheet, it is not blurred. I do not understand what is happening or how to fix it.
Answers
-
hi @Jason_AZ86Biz,
Seems like the mapping in Smartsheet is wrongly setup or in the AdobeAcrobat (where you were setting up the fillable fields) there must have been some wrong data in those fields already.
I would check those 2 options first.
Let me know if it helped.
The Real Smartsheet Enthusiast
Is there anything else we can help you with? - book your time!
MASA Consult - Your Aligned Smartsheet Partner
Find us on LinkedIn!
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 65.9K Get Help
- 429 Global Discussions
- 147 Industry Talk
- 486 Announcements
- 5.2K Ideas & Feature Requests
- 86 Brandfolder
- 151 Just for fun
- 74 Community Job Board
- 498 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 305 Events
- 36 Webinars
- 7.3K Forum Archives