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AI Tools Button Disappeared on Enterprise Plan

Hello Smartsheet Community,

While I understand that Smartsheet rolled out AI tools for ALL accounts for a period of time that has now come to an end, Smartsheet's post (linked) says it should be available for Enterprise plans. Site faviconUse AI to generate formulas or text | Smartsheet Learning Center

I am on an Enterprise plan yet my AI tools button is not showing. Does anyone have an explanation or a troubleshooting workaround?

Thank you,

-Tanner

Best Answer

  • Employee
    Answer ✓

    Hi @Tanner Smith,

    Having tested this on my end, I can confirm that if a sheet is located within a workspace that’s owned by a Business or Pro account, the AI tools won’t be available on the right hand panel, regardless of who’s working in the sheet. 

    AI tools will be available in sheets that are located in workspaces owned by Enterprise accounts.

    Hope that helps! 

    Georgie

    Need more information? 👀 | Help and Learning Center

    こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions

Answers

  • Employee
    Answer ✓

    Hi @Tanner Smith,

    Having tested this on my end, I can confirm that if a sheet is located within a workspace that’s owned by a Business or Pro account, the AI tools won’t be available on the right hand panel, regardless of who’s working in the sheet. 

    AI tools will be available in sheets that are located in workspaces owned by Enterprise accounts.

    Hope that helps! 

    Georgie

    Need more information? 👀 | Help and Learning Center

    こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions

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