WorkApps Loading Error

Hello all - Over the past couple of months I've received errors like this image below when just opening a WorkApps. "ErrorPage, URL is not valid"

Either directly from a bookmark or by clicking the icon on the left side and locating the app to open. Has anyone had this error before? My only workaround is opening a private browser and logging into Smartsheet again and it seems to allow me to work in the WorkApps.

Thank you for your thoughts and idea - Michael

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Accepted answers

Kerry St. Thomas

Have you encountered this on mobile or desktop? I've never seen this, but if your workaround is opening a different browser, that kind of implies to me that the problem isn't Smartsheet but something with your browser settings. Especially if there's nothing on status.smartsheet.com when you encounter the issue, you may want to consider clearing your browser cache & history, and review your security settings to make sure there's nothing conflicting. Also, Smartsheet documentation says it only supports the two most recent software updates, so if you're running an older version of a browser or using something other than the main browsers available, you might need to make a few adjustments.

Good luck!

All comments

Kerry St. Thomas

Good luck!

MHalvey

Thank you! I've tried that and it seems to have worked. Thank you for your help! Have a wonderful weekend.

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