User type reverting to previous

David_SG

I've changed a number of users access from provisional member to viewer a a number of reasons however when I review the list after several days the user has reverted back to provisional member despite they have not been active or logged in.

Does anyone else see this or know why it happens?

Georgie

Hi @David_SG,

I’ve been able to determine that users reverting to Members after being set to Viewers is caused by a bug, and I can confirm that our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

Georgie

Hi @David_SG,

I’ve been able to determine that users reverting to Members after being set to Viewers is caused by a bug, and I can confirm that our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie

David_SG

@Georgie - Thanks for the response, really appreciated! You're a ⭐️!!

Georgie

No problem - happy to help!

AndrewK

Hello, is there any update on this bug? Thanks!

David_SG

Good Shout @AndrewK An expected resolution date would be great.

@Smartsheets - How will this be factored during TRUE UP if it is not resolved? Organisations may spend hours completing the process and then be charged additional costs.