Email notifications being held

crawlings

We have several users who select their username from a dropdown which auto populates their email address - our users have been using the system for around 12-18 months and randomly on thursday one of the users stopped receiving notification emails - all of the other users are still fine. there are no local issues - our IT dept confirmed that his inbox is not full, and that the emails aren't even hitting our filters - they are just not being sent at all. We've managed to force the emails through by changing some details on the row which seems to have re-triggered the email sending action, just wondered if anyone is experiencing the same? Or if there is a reason the emails could get held up at Smartsheet's end for any reason?

Thanks

Chris

mcullen

Hello @crawlings!

I occasionally run into this issue with users as well. I found a helpful post from @Genevieve P. that offers some tips on settings to check. Here is the link: I am not receiving any notifications from smartsheet and in email - Page 2 — Smartsheet Community

Additionally, you may want to check if the user accidentally unsubscribed from email notifications. To do this, go to Automations, locate the workflow the user is not receiving notifications for, click on the three dots (next to Edit), and select Properties. This will give you a list of any unsubscribed users.