I am not receiving any notifications from smartsheet and in email
Hi,
I am not receiving any notifications from smartsheet and in email even if I am making changes. Before when I made a change the smartsheet automatically send notification.
Please help.
Thank you
Regards,
Jeremy
Best Answer
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HI Jeremy
There are a couple of places you can check for this.
In the top right corner of Smartsheet's main page there is a circle button with either your photo or a head and shoulders icon in it. Click on that and go into Personal Settings.
1) Under the Profile heading (LHS) check the email address is the address you are expecting it to be
2) Under the Settings heading (LHS) check your Notification ticks - this is for the notifications from Smartsheet.
3) Under the Notifications heading (LHS) check you have Email ticked and at the bottom of that screen check that you have "include my changes in sheet notifications" ticked
If all those settings are ticked the other reason why a notification might not be sending to you is if it has become disabled. Sometimes a change might occur that renders the notification disabled (or not working anymore). To check to see if this has happened, go into the sheet that the automation has been set up on and click on the Automation menu, select Manage Workflows. Have a look throught the list and see if any of them have RED text against them. This might show you that a workflow has stopped working.
Alternatively check the Workflow permissions area. Again go into the sheet that has the automation and from the Automation select Manage Workflows - there is a COG button in the top right hand side of the window. This shows you the permissions set on the automation. If it is on Restricted then only people shared to the sheet will receive the automation, setting unrestricted will allow anyone named (by email) in the workflow to receive the notification irrespective of them being shared to the sheet.
I hope that somewhere in these checks you find the reason for your notifications no longer working.
Kind regards
Debbie Sawyer Consultant & Training Manager
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Answers
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HI Jeremy
There are a couple of places you can check for this.
In the top right corner of Smartsheet's main page there is a circle button with either your photo or a head and shoulders icon in it. Click on that and go into Personal Settings.
1) Under the Profile heading (LHS) check the email address is the address you are expecting it to be
2) Under the Settings heading (LHS) check your Notification ticks - this is for the notifications from Smartsheet.
3) Under the Notifications heading (LHS) check you have Email ticked and at the bottom of that screen check that you have "include my changes in sheet notifications" ticked
If all those settings are ticked the other reason why a notification might not be sending to you is if it has become disabled. Sometimes a change might occur that renders the notification disabled (or not working anymore). To check to see if this has happened, go into the sheet that the automation has been set up on and click on the Automation menu, select Manage Workflows. Have a look throught the list and see if any of them have RED text against them. This might show you that a workflow has stopped working.
Alternatively check the Workflow permissions area. Again go into the sheet that has the automation and from the Automation select Manage Workflows - there is a COG button in the top right hand side of the window. This shows you the permissions set on the automation. If it is on Restricted then only people shared to the sheet will receive the automation, setting unrestricted will allow anyone named (by email) in the workflow to receive the notification irrespective of them being shared to the sheet.
I hope that somewhere in these checks you find the reason for your notifications no longer working.
Kind regards
Debbie Sawyer Consultant & Training Manager
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Hi Debbie and the Community, we're trying to debug why email notifications are not flowing to a colleague's work email, but are flowing to our work emails, and to our colleague's personal email. The notifications are in a workflow to alert someone. We've edited existing workflows to add our colleague's email, and created new workflows with our colleague's work email, in multiple sheets in different workspaces, with no luck. We and our colleagues have checked and verified all of the settings above. Any additional suggestions?
We thought checking the sheet's activity log might reveal something. For example, to see if/when the workflow was triggered, and if/when the notification was sent, and to which email addresses it was sent. Perhaps her work email was NOT notified, and the activity log would explain why. But alas, only changes (edits) to workflows appear in the activity log. Triggered workflow execution and the details of what happened does not appear. Any suggestions on how to see that?
Thanks, Peter
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Hi Peter
That is odd!
Would you be happy to zoom and screen share your sheet with me, so that we could investigate together?
Kind regards
Debbie
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Hi @Debbie Sawyer , I am having the same issue where I'm not getting notified by emails if any row added/changed with workflow. I have checked all the conditions that mentioned on the top, they are all okay but still I'm not getting any emails? any thoughts on this?
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Hi @PreethamG
These types of queries are quite tricky to investigate over the community forum. I'd happily set up a zoom / MS Teams call and do a screen share so that you can show me the settings and explain what you are expecting, then we can see if there is a reason that we are in control of, of why you are not receiving the notifications.
Do you get any notifications at all? i.e. is it just one workflow that is not triggering, or all of them?
If all of them, then there may be a setting that you IT department might need to change to allow notifications from Smartsheet to get through to your email.
Please do email me if you think it is worth a shot at me watching you test this and seeing if I can spot the cause.
Kind regards
Debbie
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