I am not receiving any notifications from smartsheet and in email
Hi,
I am not receiving any notifications from smartsheet and in email even if I am making changes. Before when I made a change the smartsheet automatically send notification.
Please help.
Thank you
Regards,
Jeremy
Best Answer
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Debbie Sawyer
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HI Jeremy
There are a couple of places you can check for this.
In the top right corner of Smartsheet's main page there is a circle button with either your photo or a head and shoulders icon in it. Click on that and go into Personal Settings.
1) Under the Profile heading (LHS) check the email address is the address you are expecting it to be
2) Under the Settings heading (LHS) check your Notification ticks - this is for the notifications from Smartsheet.
3) Under the Notifications heading (LHS) check you have Email ticked and at the bottom of that screen check that you have "include my changes in sheet notifications" ticked
If all those settings are ticked the other reason why a notification might not be sending to you is if it has become disabled. Sometimes a change might occur that renders the notification disabled (or not working anymore). To check to see if this has happened, go into the sheet that the automation has been set up on and click on the Automation menu, select Manage Workflows. Have a look throught the list and see if any of them have RED text against them. This might show you that a workflow has stopped working.
Alternatively check the Workflow permissions area. Again go into the sheet that has the automation and from the Automation select Manage Workflows - there is a COG button in the top right hand side of the window. This shows you the permissions set on the automation. If it is on Restricted then only people shared to the sheet will receive the automation, setting unrestricted will allow anyone named (by email) in the workflow to receive the notification irrespective of them being shared to the sheet.
I hope that somewhere in these checks you find the reason for your notifications no longer working.
Kind regards
Debbie Sawyer Consultant & Training Manager
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