We are having a problem with our filters defaulting on - Any ideas?

Answers

  • kowal
    kowal Overachievers Alumni

    hi @LOCjon,

    can you please contribute a bit more of what kind of problems you have?

    Defaulting on what?

    Any screenshots?

    Tomasz Kowalski

    Experienced IT PM and the Real Smartsheet Enthusiast.

    Is there anything else we can help you with? - book your time.

    MASA Consult - Your Aligned Smartsheet Gold Partner

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    Tag my name: @kowal if you want me to respond :)

  • LOCjon
    LOCjon ✭✭
    edited 03/06/25

    The scenario is as follows:

    • I created a filter to view items with a certain turnaround time (24 Hour).
    • the filter is off and I perform my activities and save the sheet.
    • I close the page browser.
    • When I reload the sheet, either immediately of later that day, the filter is on.
    • When I delete the filter and remake it, the same happens.
    • Hence the filter is defaulting on.
    • It is happening across our business and not just isolated to me
    • Lastly, this was never a problem previously. It seems to be a recent occurrence in the last 2 weeks.

  • kowal
    kowal Overachievers Alumni

    hi @LOCjon,

    Please tag always my nickname so I am notified and can answer faster :0

    Is the filter shared? probably you have noticed that each shared filter is having it's own URL link so maybe you are always opening the 24hour url link ?

    Tomasz Kowalski

    Experienced IT PM and the Real Smartsheet Enthusiast.

    Is there anything else we can help you with? - book your time.

    MASA Consult - Your Aligned Smartsheet Gold Partner

    Find us on LinkedIn & Check our Smartsheet Solutions!

    Tag my name: @kowal if you want me to respond :)