I had the free subscription now I have upgraded to the paid model but it is still saying view only c

ALM

I had the free subscription now I have upgraded to the paid model but it is still saying view only can anyone help with understanding how to fix this?

Janae G.

"View only" indicates your shared permissions to a Smartsheet item (sheet, report, dashboard), which does not change when your subscription plan changes. If you need to edit an item, reach out to someone with higher permissions (editor, admin, owner) on the item to change your permissions to editor or something else.

ALM

i am the owner admin

kowal

hi @alm,

is it possible to share a bit of the screenshot to show that you are the owner of a sheet and you are licensed but you only can view? it's not normal behaviour in smartsheet.

ALM

i am the owner admin @kowal

ALM

@kowal

ALM

@kowal

kowal

hi @ALM,

thanks for sharing and yes you are right this is a typical issue on Smartsheet side that needs to be resolved by their team. Community will not help a lot here so you need to contact them by support center you can call them or you can engage your partner to do that work for you.

Hope that helps.

ALM

@kowal thank you and yes I have tried reaching out to support via phone, email, chat and chat bot and no resolve yet this has been a poor customer experience and I have always raved about Smartsheets. Thank you for your help.

kowal

hi @ALM,

do you have the pro license or business license?