How do I force "Send from Triggering User" to send from sheet owner?

srasbornik2

All three options for automated emails - are poor options, is there a workaround somehow?

Send from Triggering user - We have a department full of people manually clicking a button which sends an email to clients, the client will not recognize their individual names.

Send from Organization - My department has its own name, and the clients recognize my department's name, not the company name.

Send from Smartsheet Automation - To a client this will look like spam.

Is there any workaround to get the Send from Triggering User to always send from the Sheet Owner?

kowal

hi @srasbornik2 ,

That's a pretty valid problem. I had different one few years back - we downgraded from Enterprise to Business where it was not possible to send from Organisation anymore and as our requests were going to external customers we wanted the name of the company to be shown so what we did we created a user with the name of the Organisation - gave him the ownership and used Zapier to trigger all the changes so it was alway sent by Owner. I do not know if it will help you but it worked for us.