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Abnormal Display of Hyperlink Content in Notification Emails
Hello, Team Our team has encountered an issue while using Smartsheet. We have applied the Hyperlink function in a data management sheet to link the Quote ID to the corresponding sheet. This hyperlink is integrated into the automation workflow of Approval Requests. When a requester initiates the approval flow, the hyperlink…
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Automated Alerts when rows change - why are the changes not highlighted?
Today I set up an automated alert when rows are added or changed, but when I get the notification email the specific changes are no longer highlighted as they were before (as recently as last week). Has something changed? Has anyone else experienced this problem?
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Automation for notifications only partially working
Hello all, I have an automation on a sheet that runs when a value is placed in a field to notify individuals on the team of said information in the field. For some reason however, the automation runs and only sends the email to one of the recipients not all listed in the automation. For example, the email recipients…
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Active hyperlinks using Message Only automation
We are trying to set up webinar registration and I need to be able to send a confirmation and reminder email with the contents of two fields. I know in Message Only I can use {{}} for the specific fields, however the meeting invite links, and registration information links are not clickable/active links. Is there a way to…
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Merged: Feature Request: Option to Remove or Hide "Changes Made By" Footer in Automation Email Notifications
This discussion has been merged.
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Merged: Show all email recipetents on the automated email
This discussion has been merged.
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Last recorded date by User - 2 month reminder
Hi All, I want to create a simply usage log for equipment (CMM), we want users to keep skills current, so they record when they log-in. We then want automated reminders / notifications if the user hasn't used the equipment for 2 months ('Related Email Address' field). The puzzle for me is that there will be multiple…
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Merged: Add Ability to Turn Office Notifications for Sheet Access Requests
This discussion has been merged.
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Respond to a Smartsheet Automation e-mail (via e-mail)
I have an automation to alert someone if an item is assigned to them on a sheet. The email is received with the detail but the individual then has to go into Smartsheet to respond. If a user is tagged in a comment, that is emailed to them and they can reply to the email, which will land back in the Smartsheet conversation…
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Automation > Alert Someone
I create an Automation that alerts someone after criteria is met. Everyone is not receiving the email. Automation is also set to unrestricted. Any ides what could be happening here?
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Merged: Add Required Field Validation to Automated Update Requests
This discussion has been merged.
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Email notification Lay out
Recently, I got an inquiry if there was any changes or update made in Smartsheet that made the lay out of the email notification change. Specially the Details part. It use to be on a vertical layout but recently we were seeing that it became horizontally. Is this a recent update with Smartsheet?
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Automations with email notification have stopped working
I have a number of automation that send notification emails to clients. These are automations that have worked successfully for years, and suddenly they stop. I am a recipient on many of these notification emails, and I realize that I have stopped receiving these notifications as well as of Jan. 26, 2026. It's a…
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SmartSheets Changing Date Format (UK to US) in some emails?
We are UK based and use the Day/Month Date Format (i.e 09/02/2026 - 9th of Feb 2026) In some, but not all, of the "Send.." rows email, the date format changes to the American version (02/09/2026). Is there any way to stop this happening?
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Add email address to Workflow
First of all, I use Smartsheet Gov. I have the following workflow set-up. I wish to add another component to it, but I am not sure how to do it. In addition to the date being recorded as shown, I also want an email sent to a specific address. Oh, and I also need to have the Trigger set so it ONLY works when today's date is…
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List of email addresses contained in notifications to support Safe Sharing activation
Safe Sharing impacts both Smartsheet object sharing and notifications. We can run a sheet access report to determine which shares violate our intended Safe Sharing rules and proactively work with the owners to adjust them BEFORE implementing Safe Sharing however, we are completely blind when it comes to the email addresses…
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Receive Notification for Broken Dashboards Not Pulling Data
I have 2 thoughts… When a report/sheet name is changed, any dashboards that pull data from that report/sheet also keep that name change so that dashboards do not need to be updated with new file name when changing the corresponding report/sheet name. I would like to receive an email notification if a dashboard breaks so I…
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Anyone having issues with Update Request Workflows?
Hi all, I have created some Update Request workflows and I am testing to myself. I am not getting email subject and body context in the Update Request Email. What I am getting is, Email Subject: "Update Request for [Sheet Name]: [Workflow Name]" and in body, "Please Update My Online Sheet". I have a specific Subject and…
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Include Attachments in Automated Emails?
Is there a way to include attachments in automated emails? I want to automate communication to simplify a work process. Currently, emails are sent manually and occasionally contain attachments. All of the information my staff would include in the email is in the sheet, so being able to drag an attachment to a line and then…
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Login Issue
Hi, I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the…