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Automatic emails for approval - intermittently not sending
I have had approval workflows and notifications built into a couple sheets for about a year now. In the past month, I am getting a lot of feedback saying people did not receive the email request for approval or notification email. It isn't all the time, just sometimes and there does not seem to be a pattern on which ones…
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Anyone having issues with emails with attachment not received these days again?
Hi, I wonder if anyone is having troubles with emails(recurring or manuallly triggered) not received in the last couple days? I have observed this from Thursday to Friday night, and only 2-3 emails came through in the meantime, but lots of them never received yet. I finally managed to create a ticket on Friday(not thanks…
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Public links to sheets in automated emails?
I am trying to send non-Smartsheets users information on forms. I know I can create a publicly accessible and editable link for the overall sheet/form, however, when I set up automated emails with links to the forms, the links to sheets/rows still require a login. Is there any way to get around it so that emails sent…
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Automation email row limit issue
We are using Smartsheet for a sign up process with forms and automations. However, automation emails seem to have a limit of 20 rows per email. We need assistance in finding a way to increase this limit or explore alternative solutions.
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2 part automation delay question?
Greetings- I have a automation setup when I select the "status" column drop-down to "completed" I want the row info to be emailed to the contact to submitted it with a follow up then I want it to archive the row (aka move to another sheet). When I run the automation only 1 of the 2 requests happen. The archive happens…
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Outgoing Notifications Panel
NOTE: Edited by moderator since Enhancement requests are currently supported in English only. My proposal is to develop a new menu or panel within Smartsheet that allows users to view all outgoing notifications generated by sheet automations. The idea is to have a centralized space where users can check the history and…
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Send Attachments in Body of Emails
It would be incredibly helpful to be able to send attachments from sheets in the actual body of the email message, rather than through an update request. External partners are often missing the attachments when they get sent through update requests and it would be a time saver for the recipients on the emails!
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Can attachments be included in the body of the email?
Has anyone had any luck or figured out a work around to include attachments in the body/message of the email? I have received feedback from recipients of the emails that it would be more efficient to be able to download the attachment directly from the email, rather than open an update request, open the file, save the…
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URL in Custom Message
Hi everyone, I’m running into an issue with my Smartsheet automations and was hoping someone might have a workaround. I have a workflow that sends an Update Request (or Alert) with a Custom Message. In that message, I include a Dynamic View URL that looks like this: https://app.smartsheet.com/dynamicview/views/EXAMPLE The…
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Is there a Limit to the Number of email addresses you can add to a workflow?
I created a workflow that if something is added to a field in the worksheet a workflow will trigger and send an e-mail to muptiple people that have been added to the workflow. I am trying to find out if there is a LIMIT to how many e-mail addresses you can have, I currently have over 40 and some people are getting this but…
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Failed Backup Email Notification
It would be useful if the workspace that the backup has failed on is highlighted in the email notification. For a user with 80+ workspaces, i have to contact Smartsheet to request the workspace name that has failed as it does not state in the email.
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Collection-specific comment notifications/emails
I have a few sheets where users have access to it through collections, but are not shared to the base sheet itself. This is by design as we do not want the users in the raw data. When utilizing the comments function from a collection and mentioning another user, the notifying message/notification has the "go to sheet"…
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Please reinstate the email notification when a user accepts an invite.
Previously, all SysAdmins would receive an email notification when a user accepted an invite to the plan. Currently, the notification goes to the "Main Contact" noted in Account Administration. In our case, the Main Contact does not create user accounts, so it doesn't make sense to send to only them. Can you reinstate the…
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Automation Email Alerts not sending
Hi SS Community! I have multiple automations set up to send email alerts within SS across many different workspaces. Recently, all users have stopped receiving the email alerts (still alerted within SS itself). I've checked everything I know to check but cannot find the break down. Outside of checking notification…
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Automation Workflows - Grouped Email
Hello, I’m writing to request assistance regarding automation notification emails in Smartsheet. Issue: I have an automation set up to notify people when I need jobs scheduled. However, instead of sending a separate email for each job/row, Smartsheet combines multiple notifications into a single, grouped email. This makes…
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Can Smartsheet Email Sheet Information to Non-Users?
Is it possible for Smartsheet to email sheet information to someone who doesn’t have a Smartsheet account or access to the sheet?
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Notifications
Is anyone else having an influx of notifications today? I have users saying have had 10+ in last 12 hours. I looked at one of the items with making no changes and it sent out an email when there should only be notices when 'Rows are added or changed'. Seems buggy….
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Edit Recurring/Scheduled Emails
Hello, We have a number of emails that go out on a recurring basis to specific individuals. I'm talking about the ones you can set up when you click "Send as Attachment" and where you can click "schedule" to set up what days/times the email goes out and to who. We are able to click "Edit Recurrence" but that only allows us…
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Option to turn off colour in Email Notifications
Currently you cannot turn off the yellow highlight in email notifications. This is not sustainable when printing. Thanks
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Is there a way to send an email to a sheet and have it create a new row?
I am looking for a way if possible to create a rule in my outlook that could forward emails to a sheet and have them appear as new rows.