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Show all email recipetents on the automated email
Currently, when sending an email to multiple users via an Automation (such as via Update Requests) the receiving user only see that it has been sent to them. For example, if an Automation is set to send to Alan,Ben & Charles When Alan open there email, they will see the email was sent to them; they will not see that the…
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Last recorded date by User - 2 month reminder
Hi All, I want to create a simply usage log for equipment (CMM), we want users to keep skills current, so they record when they log-in. We then want automated reminders / notifications if the user hasn't used the equipment for 2 months ('Related Email Address' field). The puzzle for me is that there will be multiple…
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Merged: Add Ability to Turn Office Notifications for Sheet Access Requests
This discussion has been merged.
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Respond to a Smartsheet Automation e-mail (via e-mail)
I have an automation to alert someone if an item is assigned to them on a sheet. The email is received with the detail but the individual then has to go into Smartsheet to respond. If a user is tagged in a comment, that is emailed to them and they can reply to the email, which will land back in the Smartsheet conversation…
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Automation > Alert Someone
I create an Automation that alerts someone after criteria is met. Everyone is not receiving the email. Automation is also set to unrestricted. Any ides what could be happening here?
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Merged: Add Required Field Validation to Automated Update Requests
This discussion has been merged.
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Email notification Lay out
Recently, I got an inquiry if there was any changes or update made in Smartsheet that made the lay out of the email notification change. Specially the Details part. It use to be on a vertical layout but recently we were seeing that it became horizontally. Is this a recent update with Smartsheet?
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Automations with email notification have stopped working
I have a number of automation that send notification emails to clients. These are automations that have worked successfully for years, and suddenly they stop. I am a recipient on many of these notification emails, and I realize that I have stopped receiving these notifications as well as of Jan. 26, 2026. It's a…
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SmartSheets Changing Date Format (UK to US) in some emails?
We are UK based and use the Day/Month Date Format (i.e 09/02/2026 - 9th of Feb 2026) In some, but not all, of the "Send.." rows email, the date format changes to the American version (02/09/2026). Is there any way to stop this happening?
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Add email address to Workflow
First of all, I use Smartsheet Gov. I have the following workflow set-up. I wish to add another component to it, but I am not sure how to do it. In addition to the date being recorded as shown, I also want an email sent to a specific address. Oh, and I also need to have the Trigger set so it ONLY works when today's date is…
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List of email addresses contained in notifications to support Safe Sharing activation
Safe Sharing impacts both Smartsheet object sharing and notifications. We can run a sheet access report to determine which shares violate our intended Safe Sharing rules and proactively work with the owners to adjust them BEFORE implementing Safe Sharing however, we are completely blind when it comes to the email addresses…
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Receive Notification for Broken Dashboards Not Pulling Data
I have 2 thoughts… When a report/sheet name is changed, any dashboards that pull data from that report/sheet also keep that name change so that dashboards do not need to be updated with new file name when changing the corresponding report/sheet name. I would like to receive an email notification if a dashboard breaks so I…
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Anyone having issues with Update Request Workflows?
Hi all, I have created some Update Request workflows and I am testing to myself. I am not getting email subject and body context in the Update Request Email. What I am getting is, Email Subject: "Update Request for [Sheet Name]: [Workflow Name]" and in body, "Please Update My Online Sheet". I have a specific Subject and…
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Include Attachments in Automated Emails?
Is there a way to include attachments in automated emails? I want to automate communication to simplify a work process. Currently, emails are sent manually and occasionally contain attachments. All of the information my staff would include in the email is in the sheet, so being able to drag an attachment to a line and then…
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Login Issue
Hi, I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the…
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Automatic emails for approval - intermittently not sending
I have had approval workflows and notifications built into a couple sheets for about a year now. In the past month, I am getting a lot of feedback saying people did not receive the email request for approval or notification email. It isn't all the time, just sometimes and there does not seem to be a pattern on which ones…
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Anyone having issues with emails with attachment not received these days again?
Hi, I wonder if anyone is having troubles with emails(recurring or manuallly triggered) not received in the last couple days? I have observed this from Thursday to Friday night, and only 2-3 emails came through in the meantime, but lots of them never received yet. I finally managed to create a ticket on Friday(not thanks…
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Public links to sheets in automated emails?
I am trying to send non-Smartsheets users information on forms. I know I can create a publicly accessible and editable link for the overall sheet/form, however, when I set up automated emails with links to the forms, the links to sheets/rows still require a login. Is there any way to get around it so that emails sent…
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Automation email row limit issue
We are using Smartsheet for a sign up process with forms and automations. However, automation emails seem to have a limit of 20 rows per email. We need assistance in finding a way to increase this limit or explore alternative solutions.
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2 part automation delay question?
Greetings- I have a automation setup when I select the "status" column drop-down to "completed" I want the row info to be emailed to the contact to submitted it with a follow up then I want it to archive the row (aka move to another sheet). When I run the automation only 1 of the 2 requests happen. The archive happens…