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SmartSheets Changing Date Format (UK to US) in some emails?
We are UK based and use the Day/Month Date Format (i.e 09/02/2026 - 9th of Feb 2026) In some, but not all, of the "Send.." rows email, the date format changes to the American version (02/09/2026). Is there any way to stop this happening?
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Add email address to Workflow
First of all, I use Smartsheet Gov. I have the following workflow set-up. I wish to add another component to it, but I am not sure how to do it. In addition to the date being recorded as shown, I also want an email sent to a specific address. Oh, and I also need to have the Trigger set so it ONLY works when today's date is…
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List of email addresses contained in notifications to support Safe Sharing activation
Safe Sharing impacts both Smartsheet object sharing and notifications. We can run a sheet access report to determine which shares violate our intended Safe Sharing rules and proactively work with the owners to adjust them BEFORE implementing Safe Sharing however, we are completely blind when it comes to the email addresses…
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Receive Notification for Broken Dashboards Not Pulling Data
I have 2 thoughts… When a report/sheet name is changed, any dashboards that pull data from that report/sheet also keep that name change so that dashboards do not need to be updated with new file name when changing the corresponding report/sheet name. I would like to receive an email notification if a dashboard breaks so I…
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Anyone having issues with Update Request Workflows?
Hi all, I have created some Update Request workflows and I am testing to myself. I am not getting email subject and body context in the Update Request Email. What I am getting is, Email Subject: "Update Request for [Sheet Name]: [Workflow Name]" and in body, "Please Update My Online Sheet". I have a specific Subject and…
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Include Attachments in Automated Emails?
Is there a way to include attachments in automated emails? I want to automate communication to simplify a work process. Currently, emails are sent manually and occasionally contain attachments. All of the information my staff would include in the email is in the sheet, so being able to drag an attachment to a line and then…
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Login Issue
Hi, I have five Smartsheet accounts—four with editor access and one admin account. Recently, I’ve been unable to log in to one specific editor account. It shows the message “Too many failed attempts. Try again after one hour or reset your password.” However, I attempted to log in only twice, and the error appeared on the…
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Automatic emails for approval - intermittently not sending
I have had approval workflows and notifications built into a couple sheets for about a year now. In the past month, I am getting a lot of feedback saying people did not receive the email request for approval or notification email. It isn't all the time, just sometimes and there does not seem to be a pattern on which ones…
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Anyone having issues with emails with attachment not received these days again?
Hi, I wonder if anyone is having troubles with emails(recurring or manuallly triggered) not received in the last couple days? I have observed this from Thursday to Friday night, and only 2-3 emails came through in the meantime, but lots of them never received yet. I finally managed to create a ticket on Friday(not thanks…
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Public links to sheets in automated emails?
I am trying to send non-Smartsheets users information on forms. I know I can create a publicly accessible and editable link for the overall sheet/form, however, when I set up automated emails with links to the forms, the links to sheets/rows still require a login. Is there any way to get around it so that emails sent…
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Automation email row limit issue
We are using Smartsheet for a sign up process with forms and automations. However, automation emails seem to have a limit of 20 rows per email. We need assistance in finding a way to increase this limit or explore alternative solutions.
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2 part automation delay question?
Greetings- I have a automation setup when I select the "status" column drop-down to "completed" I want the row info to be emailed to the contact to submitted it with a follow up then I want it to archive the row (aka move to another sheet). When I run the automation only 1 of the 2 requests happen. The archive happens…
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Merged: Enable Automation Alerts from Reports
This discussion has been merged.
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Outgoing Notifications Panel
NOTE: Edited by moderator since Enhancement requests are currently supported in English only. My proposal is to develop a new menu or panel within Smartsheet that allows users to view all outgoing notifications generated by sheet automations. The idea is to have a centralized space where users can check the history and…
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Send Attachments in Body of Emails
It would be incredibly helpful to be able to send attachments from sheets in the actual body of the email message, rather than through an update request. External partners are often missing the attachments when they get sent through update requests and it would be a time saver for the recipients on the emails!
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Can attachments be included in the body of the email?
Has anyone had any luck or figured out a work around to include attachments in the body/message of the email? I have received feedback from recipients of the emails that it would be more efficient to be able to download the attachment directly from the email, rather than open an update request, open the file, save the…
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URL in Custom Message
Hi everyone, I’m running into an issue with my Smartsheet automations and was hoping someone might have a workaround. I have a workflow that sends an Update Request (or Alert) with a Custom Message. In that message, I include a Dynamic View URL that looks like this: https://app.smartsheet.com/dynamicview/views/EXAMPLE The…
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Is there a Limit to the Number of email addresses you can add to a workflow?
I created a workflow that if something is added to a field in the worksheet a workflow will trigger and send an e-mail to muptiple people that have been added to the workflow. I am trying to find out if there is a LIMIT to how many e-mail addresses you can have, I currently have over 40 and some people are getting this but…
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Failed Backup Email Notification
It would be useful if the workspace that the backup has failed on is highlighted in the email notification. For a user with 80+ workspaces, i have to contact Smartsheet to request the workspace name that has failed as it does not state in the email.
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Collection-specific comment notifications/emails
I have a few sheets where users have access to it through collections, but are not shared to the base sheet itself. This is by design as we do not want the users in the raw data. When utilizing the comments function from a collection and mentioning another user, the notifying message/notification has the "go to sheet"…