Is it just me or have URLs stopped working in Alert/Email automations?

Samuel Mueller

We cannot click URLs in Smartsheet alerts, update requests or approval automations.

Is this everyone's experience? See how the URL is not clickable

Kerry St. Thomas

I have an alert set up to deliver me a specific URL first thing on Mondays… I just double-checked and it is indeed clickable. I haven't seen this at all. Is it possible your IT department made changes to your email security settings - so now you're getting email messages as text instead of HTML? (This is also a setting that end-users can change, so it might be possible that something has been changed on your individual machine.)

Automations from Smartsheet come from its own domain; if your IT team isn't whitelisted, this might happen. My company's IT team made a few changes that caused some Smartsheet emails to not behave as they did when originally configured, so this entirely possible. Of course it's complete conjecture on my part though. Good luck!

Kerry St. Thomas

I have an alert set up to deliver me a specific URL first thing on Mondays… I just double-checked and it is indeed clickable. I haven't seen this at all. Is it possible your IT department made changes to your email security settings - so now you're getting email messages as text instead of HTML? (This is also a setting that end-users can change, so it might be possible that something has been changed on your individual machine.)

Automations from Smartsheet come from its own domain; if your IT team isn't whitelisted, this might happen. My company's IT team made a few changes that caused some Smartsheet emails to not behave as they did when originally configured, so this entirely possible. Of course it's complete conjecture on my part though. Good luck!

Samuel Mueller

Thanks @Kerry St. Thomas, at least gives me some things to try and troubleshoot. Are you using desktop outlook or web outlook or something else?

Kerry St. Thomas

I use Outlook - both web and desktop client.