What options are there to remove licensed users from a cancelled AD-Group.

rlmcdani

The AD cancelled their contract, and my Team was assigned as licensed users. We wanted to move to another departments license but are still on the cancelled account and the AD can no longer login to remove us so that we can then resign with the new department.

Thank you.

Isaac A.

Hi @rlmcdani!

For this issue, it’s best to contact Smartsheet Support directly. They can assist with troubleshooting and resolving account-related concerns through a private channel. You can contact them here: Smartsheet Support.

Hope this helps!

Cheers,
Isaac.