How do I get a response and update from smartsheet support?!!

Does anyone know how to get them to respond? we are paying for a licence, but you have any issues there is an initial response and any further update requests you make are ignored.

This is not a new issue, as it has been like this for all the years we have been using it …….

Great when it works, but no support when you need it …..

Find more posts tagged with

Support

Comments

Genevieve P.

Hi @DS@DBL

I'll check in with our Support team to ensure your ticket was received. You should hear back from them via email.

Support SLAs and offerings are based on your plan type and what Support Package has been purchased, you can learn more here: https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources

If you have a questions about Smartsheet in general, it's likely the Community can help! Please feel free to post your question here in the relevant Topic.

Cheers,
Genevieve

Sign in to join the conversation!

Quick Links

Trending discussions

Monthly feedback from multiple individuals
Hello community, I need help figuring out how to set up a sheet to collect monthly comments on several projects. Each project is assigned to a different person who need to provide monthly feedback on its progress. Ideally, I would like them to receive a reminder notification on the report due date, followed by reminders if…
Sheet shows BLANK rows, there is a "MOVE rows" worflow, is that why?
Is it possible that a workflow that MOVES rows to another sheet too basically do a CUT/PASTE (like in Excel), and then you are left with BLANK rows on your original sheet? I cannot think of any other LOGICAL reason why this would happen. The users enter the data from an Intake Form, it gets placed onto this sheet. They do…
Sorting not working?
Hi. I have a sheet where I am sorting dates by ascending order. But the sorting functionality doesn't seem to be working. Instead of bringing all items with date values to the top of the sheeting and sorting them in ascending order, it leaves a gap. Is it a result of the "Next Review Due" column containing a column formula…