How do I get a response and update from smartsheet support?!!

DS@DBL

Does anyone know how to get them to respond? we are paying for a licence, but you have any issues there is an initial response and any further update requests you make are ignored.

This is not a new issue, as it has been like this for all the years we have been using it …….

Great when it works, but no support when you need it …..

Genevieve P.

Hi @DS@DBL

I'll check in with our Support team to ensure your ticket was received. You should hear back from them via email.

Support SLAs and offerings are based on your plan type and what Support Package has been purchased, you can learn more here: https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources

If you have a questions about Smartsheet in general, it's likely the Community can help! Please feel free to post your question here in the relevant Topic.

Cheers,
Genevieve