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I opened a support ticket on March 4 that has yet to be assigned and responded to. Are others having this experience? I'm wondering if change in ownership is affecting support. Thanks.
Hi @Steve Rohrdanz Support SLAs and offerings are based on your plan type and what Support Package has been purchased, you can learn more here:
https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources
If you have a questions about Smartsheet in general it's likely the Community can help! Please feel free to post your question here in the relevant Topic.
Cheers, Genevieve
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
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