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I opened a support ticket on March 4 that has yet to be assigned and responded to. Are others having this experience? I'm wondering if change in ownership is affecting support. Thanks.
Hi @Steve Rohrdanz Support SLAs and offerings are based on your plan type and what Support Package has been purchased, you can learn more here:
https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources
If you have a questions about Smartsheet in general it's likely the Community can help! Please feel free to post your question here in the relevant Topic.
Cheers, Genevieve
I need to transfer my discussions, community badges, level, and community profile to a new email address / Smartsheet account, as my previous company has gone out of business and I don't want to lose any of my Smartsheet details, comments, rewards, etc..
Hello, With the new update I'm experiencing an issue I didn't have before. I use Smartsheet web version because I typically work with 20-30 tabs open and it makes it easier to use than the app. Since this new update, every day when I open my laptop I am prompted to log in (as usual), but when the sheets load they all open…
I have tried to set them as Edit - can share, Edit - cannot share, and commenter and nothing works, they cannot add data to the sheet. Does anyone have a solution?
