How are support response times since Smartsheet went private?

Steve Rohrdanz

I opened a support ticket on March 4 that has yet to be assigned and responded to. Are others having this experience? I'm wondering if change in ownership is affecting support. Thanks.

Genevieve P.

Hi @Steve Rohrdanz

Support SLAs and offerings are based on your plan type and what Support Package has been purchased, you can learn more here:

https://help.smartsheet.com/articles/2479096-overview-smartsheet-support-hours-resources

If you have a questions about Smartsheet in general it's likely the Community can help! Please feel free to post your question here in the relevant Topic.

Cheers,
Genevieve