New e-mail (domain) change with Business plan

Andrea BD

Hi Everyone,

The company has changed its name and it meand that the e-mail addresses changed as well because of the new domain name.

Is there any solution to Business plan customers to change their primary e-mail address to a new one with a different domain? I am familiar with User Merge but that is currently available to Enterprise customers. What would you suggest?

Thanks!

prime_nathaniel

@Andrea BD this is kind of a pain even at the enterprise level as it relies on users interacting with the change request as well as asset permissions to be within someone at your domain. The merge feature helps but it's still pretty manual.

Dan Dickerson

I need assistance with this as well. Can you elaborate on how users submit a change request?