Scorecard stopped working

patrick.brennan

We have a scorecard where we enter data to track different types of event in the department. Its a sheet with 8 squares inside it where we manually enter the data and it turns it into a graph. Suddenly it has stopped working with an error message - "We are unable to process source data please ask admin to select a different date range for the chart" Im the admin, but I don't know how to do this. When I click chart settings all it displays are different templates. Is there documentation somewhere that would explain how to change the date range? Thanks

Matt Lynn ACT

@patrick.brennan I could take a look with you and either fix it or show you how. If you're interested you can schedule a sync at the link below.

Isaac A.

Hi @patrick.brennan!

That error message usually indicates an issue with the data range selected for the chart’s source, it may have been edited or deleted, which is why the chart is unable to display properly.

To check and update the data range:

1. Open your dashboard and click the three dots in the top-right corner of the chart widget.
2. Select Edit.
3. In the Data & Chart Type section, you’ll see your current Data Source. Click the Edit button next to it.
4. Select the name of your data source again, then you’ll be able to re-select the correct data range from the sheet. (See screenshot)

Here are some helpful articles from our Help Center in case you’d like to explore further:

• Create a chart for a dashboard
• Customize the format of your chart
• Using Chart Widgets

I hope this helps! Let me know if you run into any issues.

Cheers,
Isaac.

Vivien Chong

@patrick.brennan will need to take a look at some screenshots to better understand your scenario.