We are using Track-it! for all helpdesk requests. When a remote user wants to check on inventory, request samples, etc., they are sending an email to a specific email group. Sometimes all the information is provided and other times not. I created an intake form in SS with the fields needed for all requests, including the requestors email address. Automation workflows are set-up to assign a Track-it email address when specific criteria is met. Once assigned, additional workflows are set-up to send an email with specific fields to Track-it!. A ticket is then created in the ticketing system.
Is there a way for the email sent to Track-it! to use the email address the requestor provided as the sender? All requests are showing up as coming from Smartsheet; however, the requestor doesn't receive any information when the ticket is created. I've read some on "triggering user"; however, I'm not sure if this will work in this instance.
