Why can't I add a new user to my account as a guest or viewer?

tzaczyk

I do not want to add all new users to the account as 'Members'. I see no justification for Smartsheet making the new user default 'member' other than greed. To make this even more frustrating, I am unable to change the user-level until AFTER THEY HAVE ACCEPTED THE SMARTSHEET invitation email! Please stop frustrating your dedicated users.

kowal

hi @tzaczyk,

first you add members and in about 60 days you will be able to downgrade to guests if those are from external domain or viewer if they are internal domain.