anyone experience smartsheet support not reply the case ?

Sam Momin

Hi Everyone,

I recently receive the bill with incorrect amount, when i raise the support ticket to their finance team 3 times without any reply, anyone knows what i can do ?

Georgie

Hi @Sam Momin,

Thanks for reaching out! I reached out to the relevant team regarding your Support cases, and I can see that they have now responded to your case - please continue to work with them with any further questions. 

Thanks,

Georgie

kowal

hi @Sam Momin,

have you tried to call them?

Georgie

Hi @Sam Momin,

Thanks for reaching out! I reached out to the relevant team regarding your Support cases, and I can see that they have now responded to your case - please continue to work with them with any further questions. 

Thanks,

Georgie