Generate Document Error

JonMarkPower

I'm trying to map a new document so I can map it and generate new documents automatically.

I've done this many times. Now when I go to the "Generate documents" page, it throws an Error message.

This then asks me to if I want to "Contact Us", or "Dismiss" - neither of which gets me anywhere.

Is anyone else having this issue or have a fix for it??

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Accepted answers

Brindles

Yes I have also recently seen this screen and have contacted Tech support.

I experience this issie using a Mac computer running the smartsheet app signed into the Europe region

The temp fix i found is

If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.

I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?

However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.

Regards Brindles

All comments

kowal

hi @JonMarkPower,

wanna share with us the screenshot of what the error says? is it DocuSign connected or just PDF?

JonMarkPower

@kowal Here's a screenshot. It's just normal PDF

Screenshot 2025-05-21 065417.png

Brindles

Yes I have also recently seen this screen and have contacted Tech support.

I experience this issie using a Mac computer running the smartsheet app signed into the Europe region

The temp fix i found is

If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.

I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?

However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.

Regards Brindles

SueinSpain

If you keep getting this error I would suggest it is a problem smartsheet end and to raise a support ticket.

First it might be worth logging out and back in again as sometimes this clears some of the gremlins.

JonMarkPower

I had tried logging out & in - but that didn't fix it.

The incognito mode did work, so then I cleared my history & cookies from the last 7 days & voila - it is now functioning properly!

Thanks everyone for your input & insights!

Brindles

Your Welcome John.

JAlston200

Same occurrence

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