Generate Document Error
I'm trying to map a new document so I can map it and generate new documents automatically.
I've done this many times. Now when I go to the "Generate documents" page, it throws an Error message.
This then asks me to if I want to "Contact Us", or "Dismiss" - neither of which gets me anywhere.
Is anyone else having this issue or have a fix for it??
Best Answer
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Yes I have also recently seen this screen and have contacted Tech support.
I experience this issie using a Mac computer running the smartsheet app signed into the Europe region
The temp fix i found is
Sign in via a web page ie Chrome in my case.
If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.
I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?
However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.
Regards Brindles
Answers
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hi @JonMarkPower,
wanna share with us the screenshot of what the error says? is it DocuSign connected or just PDF?
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Tag my name: @kowal if you want me to respond :)
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@kowal Here's a screenshot. It's just normal PDF
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Yes I have also recently seen this screen and have contacted Tech support.
I experience this issie using a Mac computer running the smartsheet app signed into the Europe region
The temp fix i found is
Sign in via a web page ie Chrome in my case.
If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.
I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?
However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.
Regards Brindles
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If you keep getting this error I would suggest it is a problem smartsheet end and to raise a support ticket.
First it might be worth logging out and back in again as sometimes this clears some of the gremlins.
Sue Rogers
MWI Animal Health UK - Cencora
Business Analyst
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I had tried logging out & in - but that didn't fix it.
The incognito mode did work, so then I cleared my history & cookies from the last 7 days & voila - it is now functioning properly!
Thanks everyone for your input & insights!
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Your Welcome John.
