Notification triggered from cell change, but not form submission.

Hello Everyone,

I need to send a notification to the user when the "Key Contract" cell changes from "yes" to "no" and from "no" to "yes". However, if a new row is added through a form, I only need to send a notification if the key contract is "yes".

I have changed the trigger from " when rows are added or changed" to only " when rows are changed", however the pictured workflow still sends a notification on form submittion.

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Workflows in Smartsheet

Accepted answers

Smertle_7

Found the answer.

Kowai, you are correct to say we need two workflows, one for the change in cell and another for only adding a new cell. This is the solution that I went forward with.

I reached out to smartsheet and recieved this email.

To explain this message: The workflow for notifying changes in cells has a bug. However there is still a way for the automation to perform your intended behavior. Simply, add an additional condition block where "ATTRIBUTE" is blank.

Thanks everyone,

All comments

kowal

hi @Smertle_7,

why do not you create two workflows one for the change of the cell and another for only adding new cell?

I think it would resolve your problem.

Smertle_7

Found the answer.

Kowai, you are correct to say we need two workflows, one for the change in cell and another for only adding a new cell. This is the solution that I went forward with.

I reached out to smartsheet and recieved this email.

Thanks everyone,

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