"can't reach Smartsheet" when saving folder as new

System

This discussion was created from comments split from: Is there a way to bundle Sheet template, Report Templates and Dashboard template?.

Hasse Tech Solutions

Hello!

Helpful tips, thank you! I have a very similar set up for a client however when they try to save the folder as new, it doesn't work - they receive a "can't reach Smartsheet" error. I do not receive the same error. Any tips on how to make this work more seamlessly for my client? Are the sheets I have in the template folder too complex causing Smartsheet to error each time?

Paul Newcome

@Hasse Tech Solutions Have them log out, clear cookies and cache, then log back in.

Hasse Tech Solutions

Thank you for the response! Same result unfortunately. It doesn’t work in incognito mode either.

I had the same problem last week and narrowed the problem down to one sheet in the folder. I recreated the folder and sheet manually - it started working for me again. Now it’s not working for them.

Paul Newcome

I ran into this with a sheet that had a ton of attachments / versions. I had a data shuttle running that attached a new version every 15 minutes. It had been running long enough we were over 35,000 versions.

Hasse Tech Solutions

Sure. Makes sense. Is there anything I can set up to help it stay working properly for their team? Or best practices to pass along? This sheet has a bunch of index match formulas so it’s getting updated often.

Hasse Tech Solutions

Alright I cannot get it work. Now it won't even save as new for me anymore. I'm at a loss and no one from Smartsheet has reached out despite multiple tickets being submitted. I'll try to recreate my project schedule, dashbaord and all the supporting items from scratch and see if it rights itself that way.