Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates:
- Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access. Learn more.
- Quick filter to see who’s converting to paid: The new Billing column and filter show who’s converting to a paid Member this cycle, so you can quickly identify which users to review. Learn more.
- Faster seat management: We increased bulk seat downgrades from 20 to 200 users at a time to allow for scaled, systematic management. Learn more.
Environments availability: Commercial US, Commercial EU
Plan availability: Pro, Business, Enterprise
Subscription Model Availability: User Subscription Model
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Comments
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This is great news! My workplace's instance has not yet rolled over into the new subscription model yet but I feel more at ease knowing these enhancements were made and will be available when we navigate these changes. :)
Meagan Struman ⚡️
"We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths." - Walt Disney
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@Ryan Dougal The viewer Downgrade function seems like a MAJOR problem, depending on how this message is read:
Changing someone to viewer triggers the following:
Changing this Member to a Viewer will impact their work on many items. They'll have to
request permissions on each item
to regain current permissions.
This change will:
- Prevent them from collaborating on all existing items by removing their Editor and Commenter permissions.
- Remove them from groups that were shared to items with Commenter permissions or higher.
WHY would the downgrade remove their access to all items, instead of just changing access on the items they have to view only?
Or, is that what it does, and so it's not REMOVING permissions; it's just UPDATING permissions?
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Provisional Member & Member downgrade should not be so easily allowed if the User is an item ADMIN. Please make it a required alert to tell us they are an ADMIN on an item and give the options to add a person/email to move it to.
Recommend the Smartsheet team thinks about all these changes through the lenses of each company size (10 users, 200 users, 500 users etc.).
If Smartsheet recommends every item has 2 Admins, make an alert to let us know we are leaving an item that only has 1 Admin or send us a report of all items with only 1 Admin. OR since those could be overwhelming too, please consider the idea in paragraph 1 above.
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Still a HUGE problem. Now that they will be downgraded they will be removed from their groups. This is going to cause a mess for myself as an admin and many different groups to realize what group they need to be put back in. I also will not know when and who was changed without having to go into admin center. This is a downgrade at best causing more issues then even just getting rid of the access where free users could at least comment.
